What was it like for the Carroll School鈥檚 top-rated teaching faculty to shift their classes online this spring?聽
Eighty professors met virtually on May 15 to debrief on just that鈥攁nd to distill their own learnings from an unconventional semester. The widely attended meeting was a recent Best Teaching Practices Lunch, one of an ongoing event series for Carroll School faculty that usually includes free sandwiches in Fulton Hall, but which (like most things) has moved onto Zoom.聽
Professor Judith Gordon, chair of the Management and Organization Department and the Carroll School鈥檚 Teaching Committee
The meetings are led by Professor Judith Gordon, who chairs the Carroll School鈥檚 Teaching Committee as well as the Management and Organization Department. While earlier sessions this year have featured guest speakers and detailed presentations, this one was more fluid: an open discussion about the successes and challenges of remote teaching. 鈥淲hat we want to focus on, and what we want to hear from each other, is what worked and what didn鈥檛 work for you,鈥� said Gordon.聽
The conversation that followed shed light on what it really takes to deliver top-notch, student-centered teaching鈥攐n a screen.
The Technology Juggle
Mastering the technology鈥攁nd fast鈥攚as an obvious first step. Faculty described the uncanny experience of recording lectures in an empty room (with special software provided by the University). Others raved about paperless 鈥渟peed grading鈥� using digital rubrics (the topic of their previous meeting).聽
How else did Carroll School professors use technology to recreate common classroom routines, from taking attendance to giving exams? Zoom has some features that helped, like 鈥渞aised hands鈥� and 鈥渂reakout rooms鈥� for small group work. But most professors described juggling multiple tech tools simultaneously: using iPads in place of whiteboards, polling students in real time with phone apps, giving quizzes with Google Forms, and locking students鈥� web browsers during exams.聽
If all that sounds like a lot to manage while leading a live-streamed class, consider another big piece of advice: Be sure you still teach standing up.聽
Rules of Engagement
Why stand up to teach online? It鈥檚 more interesting to watch. As the meeting notes distributed after the call explain, teaching on your feet 鈥渁llows more options for gesturing and moving around to maintain engagement.鈥� Gerald Smith, associate professor of marketing and chair of the Product and Brand Management specialization, was among several to affirm this. 鈥淚t helped me to engage with the class,鈥� he said.
That concern鈥攁bout engaging students over Zoom鈥攃ame up often. Some tactics for keeping students tuned in: Hold live classes (rather than post recordings) and make attendance mandatory. Calculate participation in final grades. Start each class with a quiz. Another near-universal rule: require that students鈥� cameras stay on.
Best Teaching Practices Lunch Series
The Carroll School鈥檚 Best Teaching Practices Lunches are held regularly throughout the academic year. Hosted by the Teaching Committee, faculty from across departments gather to discuss best teaching practices, as well as interesting and challenging teaching problems. This spring, these ranged from the pragmatics of online grading to meeting the needs of a diverse student body. The lunchtime series is moderated by the Teaching Committee鈥檚 chairperson, Judith Gordon, and is slated to continue through the summer as faculty refine their teaching practices and prepare for the fall semester.
John L. Collins, S.J. Chair in Finance Philip Strahan regretted not implementing that last one. 鈥淎ll of my undergrads kept their cameras turned off, and I think this is to be discouraged,鈥� he remarked. 鈥淚t鈥檚 just not conducive to professionalism.鈥澛�
Learning Virtually, for a Real World
Beyond establishing the basic rules of engagement, many professors went to great lengths redesigning their courses midstream to meet the moment we鈥檙e in.
George Wyner, associate professor of the practice of information systems, had students interpret visual models of COVID-19 data released by Johns Hopkins University. 鈥淚 was trying to be sensitive to the fact that not everyone wanted to spend their class time dealing with the thing that they were dealing with the rest of the time,鈥� Wyner said, 鈥渂ut I think a lot of the students found that helpful.鈥�
Senior Lecturer Rita Owens adapted the major assignment for her Communication for Consultants class, which originally required students to craft communications for a real company over the course of the whole semester, by telling students that 鈥渂ecause of the pandemic and everyone working from home, the client cancelled the engagement.鈥澛燬ince most students in the class were headed into consulting jobs, Owens guessed that communicating with their clients about COVID was 鈥渟omething they were going to have to deal with right away in the next few months anyway.鈥�
Accenture Professor of Marketing Kay Lemon made a similar shift. Her students gave live presentations to Boston-based manufacturer YORK Athletics over Zoom. 鈥淚t actually worked very well,鈥� Lemon said. 鈥淭hey gained some amazing skills that will serve them, at least for the next six months or so.鈥�
Like most, Lemon logged extra hours to ensure her classes were as interactive as possible. Her trick: Make sure students 鈥渉ave something active they need to do every 15 minutes.鈥� She gave highly detailed directions in advance so students knew what was required of them at every turn. 鈥淎ll my classes were prepped when I started this,鈥� Lemon said. 鈥淎nd it took me probably another six to eight hours for each class to re-prep it, to redesign it for that kind of interaction.鈥�
Worth the Extra Work
Most professors echoed Lemon on the increased workload. Linda Boardman Liu, associate professor of the practice and assistant chair of the Operations Management Department, praised her son, 鈥渨ho cooked every single meal for the first three weeks we were home,鈥� while she worked longer hours.聽
But all that extra effort may have a long-term payoff. Several professors made adjustments that worked so well they plan to stick with them, even when classes meet in person again.
Associate Professor Rachel Spooner used online discussion boards to foster dialogue between her marketing class meetings. 鈥淚've got some students who don鈥檛 raise their hands in class typically, but who gave really high-quality answers,鈥� she said. 鈥淚 shouldn鈥檛 be surprised, but they were very engaged.鈥�
Spooner鈥檚 colleague in the Marketing Department, Senior Lecturer John Fisher, "flipped" his classroom when teaching case analysis and was pleasantly surprised by the outcome. 鈥淚t worked so well that I think I am going to do it in the fall,鈥� he said鈥斺�渞egardless of where my physical presence is.鈥�